Samsung user loses life after Galaxy phone fails to reach emergency hotline

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Credit: Kaitlyn Cimino / Android Authority


TL;DR

• A resident of Sydney, Australia, lost their life after being unable to reach emergency services.
• After a preliminary investigation, the user’s telecom operator has claimed they were using an “unsupported Samsung handset.”
• Certain outdated Samsung phones in Australia are known to drop calls when calling 000, Australia’s emergency line.
• Samsung and major carriers in the region have urged consumers to update their phones or replace them.

An Australian citizen recently lost their life after being unable to call 000, Australia’s national emergency service line, on their old Samsung phone. The deceased was a customer of Lebara, a carrier that’s part of Australia’s TPG Telecom Limited and operates on Vodafone’s network in the region, and was unable to call Triple Zero despite having an active service.

TPG informed the ASX (Australian Stock Exchange) that the incident occurred on November 13 and that no network outage was detected at the time. According to The Guardian, TPG claimed the incident occurred because the victim’s call failed to connect, as they were using one of the 70-plus Samsung handsets deemed incompatible for dialing the emergency number.




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