Pixel phones could soon call customer support lines on your behalf

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Credit: Joe Maring / Android Authority


TL;DR

• We’ve spotted Google working on a Gemini-powered “Call for me” feature, also codenamed “Hedwig.”
• The feature appears to allow Google’s Phone app to use Gemini to autonomously call customer support, potentially handling automated voice trees, and hold your place on the line. Users will likely be able to monitor live audio, view real-time transcripts, or take over the call whenever they choose.
• The feature isn’t earmarked as a Pixel-exclusive just yet, but Google continues to gatekeep a lot of handy calling-related features to Pixels, and this could follow the same trend.

Google Pixel phones come with features like Hold for Me and Direct My Call that rank among the best Pixel features, taking a lot of the friction out of phone calls. We’ve now spotted Google working on a new Gemini-powered feature called “Call for me” that could potentially autonomously dial and navigate customer support hotlines on your behalf, further helping make devices like the Pixel 11 series some of the best phones for actual calls.

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