“ Originally Posted by scott8813 
”
Ok. here it is. If you've already tried my other fix for this issue posted in this thread, then you can try out the alternative that I've recently figured out. For some reason after doing this update it works for a while but after a hard reset or flash and if you happen to add it back to your programming via sprite backup or any other backup program, it find's your account through telenav instead of through sprint/telenav and cant find your "paid subscriber" info. I just hours ago flashed to a new rom with sprint telenav cooked into it and I was having the same issue as well, but when I tried the cooked in program after flashing it worked as though I had never had the issue at all. My recommendation is to completely uninstall (even the registry files - may want to use sktools or memmaid). then soft reset. Go to the sprint web site and make sure that you have the necessities that I mentioned before in the thread. reinstall the original sprint nav programming for your device without this threads update. Soft reset. Try out the program and see if it's working to its original potential and if so then try the fix out. You should be set. If this doesn't work for you, or even if it does then let us know.
thanks
I looked in sktools and in settings/remove programs and sprint nav or telenav do not show up as installed programs but they are installed on my phone. do you know what may be the reason i cant find them or where to find them so i can try to reinstall like you said?