I was promised free touch pro

[Mistergabe]

yeah thats great, i got the same type of deal when i called in and complianed, they agreed to give me 150 upgrade, and then sales was gonna knock off 180, and i would get the rebate for 100, so in end i would end up paying 150, but i am still working on getting it for the swap. the only reason i didnt take that deal is because initially i would have to pay 250 and then wait for Mail in rebat, which she said would take 2 -3 months to be applied to my account, and i still haven had my 100$ rebat applied from when i got my touch in Feb. of 08!!! any ideas on this problem....? im expecting a call back today sometime and its in my notes on sprint account to get an exchange for another model phone and all. so ill let ya guys know what happen.

[nyclegend20]

I was promised a free touch pro when it came out and they would send a return kit for the mogul.
now they wont do it it is in notes and all i even have email
i dont know why they will not do it
Dash some help please
i saw you helped Kaos get a free pro
can you please help me

[Fatal_Error]

I was promised a free touch pro when it came out and they would send a return kit for the mogul.
now they wont do it it is in notes and all i even have email
i dont know why they will not do it
Dash some help please
i saw you helped Kaos get a free pro
can you please help me
What all have you done on your end, Also you gotta remember what works for 1 person might not work for another. Call Customer Service and if they don't help you call back till someone you listen to you. Also tell them you don't like being lied to and threaten the BB on them

[kaos]

I was promised a free touch pro when it came out and they would send a return kit for the mogul.
now they wont do it it is in notes and all i even have email
i dont know why they will not do it
Dash some help please
i saw you helped Kaos get a free pro
can you please help me


dash didn't help me get a free pro bro..I bought my own. I also came up with the idea to get a discount as well as the second free.BY MY SELF.Learn how to work sprint.Dash just gave me the poke more or less to attempt my idea....happy he did..Cause my idea worked.

[1mrlcb]

Im having this same problem bro and i called corparate hq and there working my case now

[BBALL15]

yo i got a free touch pro though. what i did is talk to cancellation dept told them that i was gonna cancel both of my lines and they switched my mogul for the instinct at first then i called back and did the same thing on monday when the pro came out and sure enough i have a free touch pro right in front of me

[cookz123z]

what did you tell them?yo i got a free touch pro though. what i did is talk to cancellation dept told them that i was gonna cancel both of my lines and they switched my mogul for the instinct at first then i called back and did the same thing on monday when the pro came out and sure enough i have a free touch pro right in front of me

[Metalmayhem]

what did you tell them?

I was able swap my mogul for touch pro! What I did was called retentions(877)775-4886 (plz remove the number if not allowed )and explained my situation that i wasn't satisfied with the mogul and that it wasn't meeting my needs and I was considering canceling. He told me that they couldn't do anything since it was past my thirty days. So I told them if there is any other department i could talk to. He told me yes that he would make a case number for me and transferred me to the Escalating Department. There I explained my situation once again and took a little talk to convince them to make the swap.

[nyclegend20]

well i finally got mine
after a lot of talkingand thank god i had the email from ecare saved because i had to forward it.
but i got my new touch pro for only one line

[kaos]

werd i worked retentions a little more as well.... so i end up with a free touch pro and one that cost me 70 bucks in the end...all and all i call it a good deal...lmao

[Superman369]

damn man, I've been working on ecare for like a week and all i can get is 100 off with a new 2 year contract. I gotta get some of your luck

[D/\SH]

damn man, I've been working on ecare for like a week and all i can get is 100 off with a new 2 year contract. I gotta get some of your luck

its not luck i was talking to kaos on the best ways to do so and it just has to be well thought out and you have to know how sprint works, which i do since i work at a corporate office. :>

[kaos]

its not luck i was talking to kaos on the best ways to do so and it just has to be well thought out and you have to know how sprint works, which i do since i work at a corporate office. :>

werd.... It definitely has to be well thought out. You have to be assertive and take no for a answer...Stick to your guns some one will see your side...If they don't hangup try again...lol i spent a hr with ecare tonight trying to get the rebate 100 applied without sending in rebate. Ecare wouldn't budge...so i called retentions. explained i was quoted and bought my touch pro before it was on the site. that i didnt know 100 was a rebate. Nore was i made aware.So he credited me another 100....Now ill send in my rebate and take the 100 as well...giving me 380 dollars off my phone...making it 70 bucks....Dash is a smart dude..all he did was show me the light...you gotta treat sprint like that chick you take out to dinner...keep feeding her drink after drink after drink...when you see your opening Fu** her.I just happened to go back for seconds and thirds...I liked doing her...lol:connie_escapejar:

[D/\SH]

werd.... It definitely has to be well thought out. You have to be assertive and take no for a answer...Stick to your guns some one will see your side...If they don't hangup try again...lol i spent a hr with ecare tonight trying to get the rebate 100 applied without sending in rebate. Ecare wouldn't budge...so i called retentions. explained i was quoted and bought my touch pro before it was on the site. that i didnt know 100 was a rebate. Nore was i made aware.So he credited me another 100....Now ill send in my rebate and take the 100 as well...giving me 380 dollars off my phone...making it 70 bucks....Dash is a smart dude..all he did was show me the light...you gotta treat sprint like that chick you take out to dinner...keep feeding her drink after drink after drink...when you see your opening Fu** her.I just happened to go back for seconds and thirds...I liked doing her...lol:connie_escapejar:


hahahahaha the lastcouple lines are definately classic kaos :>

[kaos]

hahahahaha the lastcouple lines are definately classic kaos :>
and yet so so so so true....lmao

http://www.intensereviews.com/res/services/sprint-fire.jpg

[Superman369]

Wel, got them down to the online price of $299. Aint to bad considering I just renwed my contract only a couple of months ago and I really had no problems to complain about. Hell, I'll take it. Now to sell the mogul. B/T/S section, here I come!

[kaos]

Wel, got them down to the online price of $299. Aint to bad considering I just renwed my contract only a couple of months ago and I really had no problems to complain about. Hell, I'll take it. Now to sell the mogul. B/T/S section, here I come!

not bad...I would of complained about the mogul and got a even exchange....lol but thats just me....good luck with the sale..

[Superman369]

Yea man, I been trying for the past week. They just wernt having it. I just dont got the skillz of Kaos is all. Thanks bro

[D/\SH]

Yea man, I been trying for the past week. They just wernt having it. I just dont got the skillz of Kaos is all. Thanks bro

hahahahaha not really hard to do you just have to know the right things to say and get them in a bond that they cant escape :>

[kaos]

hahahahaha not really hard to do you just have to know the right things to say and get them in a bond that they cant escape :>
I call it the cobra clutch......

[D/\SH]

I call it the cobra clutch......

i call mine the cornered D/\SH

[609757aj]

I just received my touch pro monday night and i only got it for $1.04 for the shipping and i have to swap back my mogule but it can be done, peristance is key.Hint!, make sure u tell them all downfalls of your phone(ALL KNOW MOGULE ISSUES) and that you can make a living with out it.

[kaos]

I just received my touch pro monday night and i only got it for $1.04 for the shipping and i have to swap back my mogule but it can be done, peristance is key.Hint!, make sure u tell them all downfalls of your phone(ALL KNOW MOGULE ISSUES) and that you can make a living with out it.

exactly......:083:

[broSki]

lol u guys are good(kaos,and dashy) but check this....I got two lines with two seperate contracts, the 1st line ended in aug of this yr and i got the $150 rebate with it, then on my second line i have one yr to go plus I got the $75 rebate plus another $75 rebate that sprint had gave me...now for the story...being that im what u call a white glove costumer I simply called retentions and simply gave them my info and said "hello, well as you can see my contract terminated in aug, and i renewed that line 3 times already(6 years with it) and I have $150 off, Im interested in getting two phones and combining my 2nd line which has one yr left and 150 0ff also with the 1st line and making it into a family plan," so he asked which phones and I said "Diamond and LG Lotus, what can you do for me?"...he said "ok hold on" 1 minute later her got back one and said " well mr vasquez we see your a valued customer and have been with us for about 7 years and im gonna give you the deal of a lifetime" lmaooooo, so I said "sure tell me what it is," he said ok" the LG Lotus is 149 with new 2 yr contract and diamond is 249, the LG Lotus is going to be given to you for free and witht he diamond, I will put in the 1st contracts 150 rebate plus your 150 rebate and give you a credit for $50( whats left of two 150 rebates, and throw in a free bluetooth headset for you!!!!!!".......lol all I gotta do is pay for shipping.....10 minutes later im done and a satisfied sprint customer ....I hope you guys enjoyed that story b/c I got some luck today. diamond here I come wooohoooo

[kaos]

lol u guys are good(kaos,and dashy) but check this....I got two lines with two seperate contracts, the 1st line ended in aug of this yr and i got the $150 rebate with it, then on my second line i have one yr to go plus I got the $75 rebate plus another $75 rebate that sprint had gave me...now for the story...being that im what u call a white glove costumer I simply called retentions and simply gave them my info and said "hello, well as you can see my contract terminated in aug, and i renewed that line 3 times already(6 years with it) and I have $150 off, Im interested in getting two phones and combining my 2nd line which has one yr left and 150 0ff also with the 1st line and making it into a family plan," so he asked which phones and I said "Diamond and LG Lotus, what can you do for me?"...he said "ok hold on" 1 minute later her got back one and said " well mr vasquez we see your a valued customer and have been with us for about 7 years and im gonna give you the deal of a lifetime" lmaooooo, so I said "sure tell me what it is," he said ok" the LG Lotus is 149 with new 2 yr contract and diamond is 249, the LG Lotus is going to be given to you for free and witht he diamond, I will put in the 1st contracts 150 rebate plus your 150 rebate and give you a credit for $50( whats left of two 150 rebates, and throw in a free bluetooth headset for you!!!!!!".......lol all I gotta do is pay for shipping.....10 minutes later im done and a satisfied sprint customer ....I hope you guys enjoyed that story b/c I got some luck today. diamond here I come wooohoooo

not bad bro...but dash will tell you....SEND THE DIAMOND BACK GET THE PRO!!! lol

[D/\SH]

not bad bro...but dash will tell you....SEND THE DIAMOND BACK GET THE PRO!!! lol

i agree i love my diamond and still own it but the pro is the superior phone to the diamond..... i just fill the internal 4 gig way to fast and than cant do anything else.

[broSki]

i agree i love my diamond and still own it but the pro is the superior phone to the diamond..... i just fill the internal 4 gig way to fast and than cant do anything else.

hmmm is it that easy to fill??? and why is that? is it b/c vga apps are bigger then those for qvga? pls explain brotha........wait shit, I forgot it doesnt have a slot for mem card, and all the cabs have to go to the phone....so if u HR do u loose all the cabs and have to transfer them back into phone?

[kaos]

hmmm is it that easy to fill??? and why is that? is it b/c vga apps are bigger then those for qvga? pls explain brotha........wait shit, I forgot it doesnt have a slot for mem card, and all the cabs have to go to the phone....so if u HR do u loose all the cabs and have to transfer them back into phone?
i believe so dash could better answer this...but all i know is pro has wifi flash for camera more ram keyboard. capable of 32gb sdhc cards when released....shoot with my old 8gb sdhc i have twice you...lol its like before my friend come to the dark side.......bwahhhhhhh:Peek a boo!:

[broSki]

i believe so dash could better answer this...but all i know is pro has wifi flash for camera more ram keyboard. capable of 32gb sdhc cards when released....shoot with my old 8gb sdhc i have twice you...lol its like before my friend come to the dark side.......bwahhhhhhh:Peek a boo!:

lol diamond has wifi to but no flash and no sdhc...hmmmm looks like ima have to work out something with retentions today before or monday b/c i told them to ship out on tuesday b/c im goin away on a trip today.....lol yea remember the good ol days when we ALL had the mogul lmaooo but this time the phone with the actual keyboard exceeds the other one without

[kaos]

lol diamond has wifi to but no flash and no sdhc...hmmmm looks like ima have to work out something with retentions today before or monday b/c i told them to ship out on tuesday b/c im goin away on a trip today.....lol yea remember the good ol days when we ALL had the mogul lmaooo but this time the phone with the actual keyboard exceeds the other one without
exactly brother come back..join us.....Trust me its worth it....Ill even make you a pretty bootscreen custom rom....lol:angryfire:

[broSki]

exactly brother come back..join us.....Trust me its worth it....Ill even make you a pretty bootscreen custom rom....lol:angryfire:

ok ok stop it, u had me at the custom rom lmaoooo, looks like tp is mine now

[kaos]

ok ok stop it, u had me at the custom rom lmaoooo, looks like tp is mine now

hahahahaha good s***....you wont be disapointed. to be honest i don't get why people say its bulky like the mogul...this baby is smooth and sexy...shinny in all the right places...lol
i just did what everyone says to do..i hard reset mine when i got it..never had a single issue.....

[D/\SH]

lol diamond has wifi to but no flash and no sdhc...hmmmm looks like ima have to work out something with retentions today before or monday b/c i told them to ship out on tuesday b/c im goin away on a trip today.....lol yea remember the good ol days when we ALL had the mogul lmaooo but this time the phone with the actual keyboard exceeds the other one without

yeah and very easy to fill venum had the same problem.... and hell yeah give them a call back :>

[broSki]

yea kaos, the tp is frekain smooth and sleek, and it isnt like the mogul, the tp is sexier and "shiny in all the right places" lmaoooo thanks guys for the help....

[dette]

Omfg I miss keyboard!!.. I played with the Touch Pro at this Sprint station in the mall.. Fantastic.. Not at all as huge as the mogul.. Way nicer! I really want a keyboard and that wifi is so temping..
The way I always get things from Sprint is just to tell them my issues and what I want.. I have been with Sprint for like 7 years I think.. I got my Touch fo $30 in the end.. Just had problems that they finally worked out.. Just takes some finessing :)

[Mystery]

How do you guys do it. I am still trying to get a Touch Diamond cheaper. But I'll I can do is get it for $350 and when I activated it they will credit me $1000 which will be $250 in total. You guys got some tips I can tell them, I tried a few, but they don't work. Thanks!

[dette]

How do you guys do it. I am still trying to get a Touch Diamond cheaper. But I'll I can do is get it for $350 and when I activated it they will credit me $1000 which will be $250 in total. You guys got some tips I can tell them, I tried a few, but they don't work. Thanks!

Wait credit you $1000? That would mean you would GET money .. That would be cool.. I assume you meant $100?

What are you upgrading from? If its like the Touch.. Just list off all the problems the Touch has.. Thats what I have been advised to do..

Say you arent happy with it.. You want the Diamond because its a step up and you think the problems will be fixed.. Which they should be..

Tell them that you are very unhappy and you want a clean swap out..

OOOOOORRR you could just brick your phone on purpose and say you want a replacement (only if you have TEP) and that you want the Diamond instead because this shouldnt be happening and you are angry with the phone in general at all the problems (list off)

[Mystery]

Wait credit you $1000? That would mean you would GET money .. That would be cool.. I assume you meant $100?

What are you upgrading from? If its like the Touch.. Just list off all the problems the Touch has.. Thats what I have been advised to do..

Say you arent happy with it.. You want the Diamond because its a step up and you think the problems will be fixed.. Which they should be..

Tell them that you are very unhappy and you want a clean swap out..

OOOOOORRR you could just brick your phone on purpose and say you want a replacement (only if you have TEP) and that you want the Diamond instead because this shouldnt be happening and you are angry with the phone in general at all the problems (list off)

Yeah I meant $100 lol. Well I tried that already, and they just told me that we are sorry that you are unhappy with your handset...... and that they couldn't do anything about it. That the most they can offer me was the $100 credit. Ohh and I dont have the Touch, I gave that one to my bro and I got a flip phone right now, which of course doesn't compare to the Diamond.

[D/\SH]

Yeah I meant $100 lol. Well I tried that already, and they just told me that we are sorry that you are unhappy with your handset...... and that they couldn't do anything about it. That the most they can offer me was the $100 credit. Ohh and I dont have the Touch, I gave that one to my bro and I got a flip phone right now, which of course doesn't compare to the Diamond.
why would oyou give your touch up ofr a flip phone than try to get something off of that phone.... your lucky that they gave you the 100 than if you ask me..... a flip phone for a ppc you have to be kidding me lmfao.........

[dette]

why would oyou give your touch up ofr a flip phone than try to get something off of that phone.... your lucky that they gave you the 100 than if you ask me..... a flip phone for a ppc you have to be kidding me lmfao.........

Haha seriously dude what the hell? If you had the Touch you could probably get it!

[bigmix81]

why would oyou give your touch up ofr a flip phone than try to get something off of that phone.... your lucky that they gave you the 100 than if you ask me..... a flip phone for a ppc you have to be kidding me lmfao.........lol a flip phone...they still
have those....they're like vcr's....barely hanging on....even my back up phone is a touch screen ...lol

[caguy83]

Well, it took me 3 weeks, but Sprint is finally shipping me a FREE Touch pro to replace my stupid Mogul. Actually they are charging me $19.50 and crediting it back to me... so basically FREE.

I have been using another Pro that I bought for about 2 weeks now and love it. If you have a Mogul, I would try to convince them to give you a free swap/upgrade. (Just get 'em to commit.) It is very worth it.

[dette]

Well, it took me 3 weeks, but Sprint is finally shipping me a FREE Touch pro to replace my stupid Mogul. Actually they are charging me $19.50 and crediting it back to me... so basically FREE.

I have been using another Pro that I bought for about 2 weeks now and love it. If you have a Mogul, I would try to convince them to give you a free swap/upgrade. (Just get 'em to commit.) It is very worth it.

How did you do it?

[caguy83]

How did you do it?

Well, first off I called technical support because I had some issues with my Mogul (big surprise) - the USB port on the bottom was "loose" and so sometimes it would charge and sometimes wouldn't. Also when I was trying to sync, sometimes it would get interrupted and I would lose all my contacts -- which is not good. I also had issues with it locking up when people call and completely missing the calls. I told them I typically had to soft reset 5-10 times a day and was tired of it.

Anyway, I verified that the phone was still under warranty (1 year) and told them that I wanted it replaced with a Touch Pro. I also mentioned that I knew that they were doing this with other people. (Thanks Wckediden!)

It really was easier than I am making it sound -- I barely had to even do any convincing. The only reason that it took so long is because they were out of stock. The KEY is getting someone to commit to doing the swap and noting it on your account. They won't just believe "someone said they will do it" unless you have dates you called and there are notes saying it is so.

There are lots of other things I was going to say (i.e. loyal customer, 4 - soon 5 phones on my plan, etc.) but I really ended up not needing to. At the very worst, they may charge you an $18-30 upgrade fee. Be creative. Good luck.

(Oh, and be nice to them, it helps.)

[THE I NCREDIBLE]

werd.... It definitely has to be well thought out. You have to be assertive and take no for a answer...Stick to your guns some one will see your side...If they don't hangup try again...lol i spent a hr with ecare tonight trying to get the rebate 100 applied without sending in rebate. Ecare wouldn't budge...so i called retentions. explained i was quoted and bought my touch pro before it was on the site. that i didnt know 100 was a rebate. Nore was i made aware.So he credited me another 100....Now ill send in my rebate and take the 100 as well...giving me 380 dollars off my phone...making it 70 bucks....Dash is a smart dude..all he did was show me the light...you gotta treat sprint like that chick you take out to dinner...keep feeding her drink after drink after drink...when you see your opening Fu** her.I just happened to go back for seconds and thirds...I liked doing her...lol:connie_escapejar:

Dude, I think you are my new hero. Ha @ that.

[stunna10201]

I just got off the phone with Sprint and the dude actually asked me how much do I wanna pay...I told him I was gettin the rapheal for free with Verizon, so I'll pack up and go. He said look I can't give it to you for free so how much did you want to pay. I told him 250 he said he'll add another instant savings. Will the rebate be in the box or am I stuck out?

[D/\SH]

I just got off the phone with Sprint and the dude actually asked me how much do I wanna pay...I told him I was gettin the rapheal for free with Verizon, so I'll pack up and go. He said look I can't give it to you for free so how much did you want to pay. I told him 250 he said he'll add another instant savings. Will the rebate be in the box or am I stuck out?

it should be in the box but if it isnt post in this thread and ill link you to the version that you can just print out.

[dette]

Well, first off I called technical support because I had some issues with my Mogul (big surprise) - the USB port on the bottom was "loose" and so sometimes it would charge and sometimes wouldn't. Also when I was trying to sync, sometimes it would get interrupted and I would lose all my contacts -- which is not good. I also had issues with it locking up when people call and completely missing the calls. I told them I typically had to soft reset 5-10 times a day and was tired of it.

Anyway, I verified that the phone was still under warranty (1 year) and told them that I wanted it replaced with a Touch Pro. I also mentioned that I knew that they were doing this with other people. (Thanks Wckediden!)

It really was easier than I am making it sound -- I barely had to even do any convincing. The only reason that it took so long is because they were out of stock. The KEY is getting someone to commit to doing the swap and noting it on your account. They won't just believe "someone said they will do it" unless you have dates you called and there are notes saying it is so.

There are lots of other things I was going to say (i.e. loyal customer, 4 - soon 5 phones on my plan, etc.) but I really ended up not needing to. At the very worst, they may charge you an $18-30 upgrade fee. Be creative. Good luck.

(Oh, and be nice to them, it helps.)
Wow man nice! I am gonna try :) I wish something was ACTUALLY wrong with my Touch.. Its in perfect condition except for some scratches and because my mom was holding it and dropped it =\ now it has some scuffs but otherwise it works without a flaw.. so crap..

But my family has been with them for 7 years so I can say that .. Hope that does something.. I am still debating about the diamond or pro.. I dont think I will use the 4gb of internal that fast.. nor do I really need a keyboard but it would be nice =\
Anyways I am not sure what I am gonna say because my phone works perfectly

[D/\SH]

Wow man nice! I am gonna try :) I wish something was ACTUALLY wrong with my Touch.. Its in perfect condition except for some scratches and because my mom was holding it and dropped it =\ now it has some scuffs but otherwise it works without a flaw.. so crap..

But my family has been with them for 7 years so I can say that .. Hope that does something.. I am still debating about the diamond or pro.. I dont think I will use the 4gb of internal that fast.. nor do I really need a keyboard but it would be nice =\
Anyways I am not sure what I am gonna say because my phone works perfectly

remember built in flash for the camera, better battery life, vga adaptable, etc, etc

[dette]

remember built in flash for the camera, better battery life, vga adaptable, etc, etc

hate you, hate you, hate you, ect, ect!!!! :( I gotta think of a way because if my phone doesnt have problems I dont have much to go on.. I could just brick it...

[D/\SH]

hate you, hate you, hate you, ect, ect!!!! :( I gotta think of a way because if my phone doesnt have problems I dont have much to go on.. I could just brick it...

just tell them your stuck in bootloader and shit... just happened overnight and you cant get it out and the phone to boot.... they arent going to expect you to know how to get out of it.......

[dette]

just tell them your stuck in bootloader and shit... just happened overnight and you cant get it out and the phone to boot.... they arent going to expect you to know how to get out of it.......

Haha thats a good idea (BTW Dont really hate you.. Just a heads up haha)
But yeah you know.. since all you have to do is restart the phone or use the exit bootloader app :wink:

I need to relock then for that... But either way I will give something a shot.. I am just gonna email them.. Or talk to them tomorrow on the phone because somehow they F'ed up my bill! Its like 245 bucks when its supposed to be like 110 or 120!!! Its ridiculous.. Says 70 dollars for "Data and Third Party Services"... I wonder if they caught me tethering? I dont know =\

[D/\SH]

Haha thats a good idea (BTW Dont really hate you.. Just a heads up haha)
But yeah you know.. since all you have to do is restart the phone or use the exit bootloader app :wink:

I need to relock then for that... But either way I will give something a shot.. I am just gonna email them.. Or talk to them tomorrow on the phone because somehow they F'ed up my bill! Its like 245 bucks when its supposed to be like 110 or 120!!! Its ridiculous.. Says 70 dollars for "Data and Third Party Services"... I wonder if they caught me tethering? I dont know =\

hoping that everything goes good for you in your quest of getting your bill right and the touch pro :>

[dette]

hoping that everything goes good for you in your quest of getting your bill right and the touch pro :>

Yep 1 phone call I am not looking forward too! BUT... I got Wckediden for support!
WOOT!

[ddavis04]

yo i talked print down to $150.00 off my phone but they swear that's the lowest they can go. that was my first call, now i have to try again :( i could have sworn i had them, but my only down fall is that i have only been with sprint since last February...

--------- New Post Merged on 17/11/2008 at 12:12:18 --------

i even freaking threatened to go and get the G1 from t-mobile, the supervisor would not budge, she was like you know you can port your number over to the new carrier. i was thinking " your not suppose to help me leave' so im out of ideas for now.

[Fatal_Error]

I would keep calling till you get the offer you want

[ddavis04]

i even freaking threatened to go and get the G1 from t-mobile, the supervisor would not budge, she was like you know you can port your number over to the new carrier. i was thinking " your not suppose to help me leave' so im out of ideas for now.

[Fatal_Error]

Thats why you keep calling and calling and calling you will get a rep that will work with you

[crookdbill]

Guys and Girl, I am soooo excited. I just spoke to customer retentions and they are like we can give you the touch pro for 99.00 and you can keep the mogul. I was like F yeah! So I renewed my contract and they are giving me a credit for 1 month of service (116.00 for 4 lines) and another 50 credit! When the phone arrives I am going to try to do all the mail in rebates on top of that to see if they slip through the cracks. Worst case scenario, I get the phone for a 67.00 credit plus whatever I sell the mogul for! SWEEEEEET! The crazy part was that it only took 2 minutes. It really does depend on who you talk to. I did try to get a good deal on trading in my fiancees touch for a diamond and she laughed at me and told me to call back in a couple of months. Thanks for the motivating words everyone, the first time I tried they would not budge and told me that I can cancel if I wanted.

[D/\SH]

Guys and Girl, I am soooo excited. I just spoke to customer retentions and they are like we can give you the touch pro for 99.00 and you can keep the mogul. I was like F yeah! So I renewed my contract and they are giving me a credit for 1 month of service (116.00 for 4 lines) and another 50 credit! When the phone arrives I am going to try to do all the mail in rebates on top of that to see if they slip through the cracks. Worst case scenario, I get the phone for a 67.00 credit plus whatever I sell the mogul for! SWEEEEEET! The crazy part was that it only took 2 minutes. It really does depend on who you talk to. I did try to get a good deal on trading in my fiancees touch for a diamond and she laughed at me and told me to call back in a couple of months. Thanks for the motivating words everyone, the first time I tried they would not budge and told me that I can cancel if I wanted.

glad that it worked out for you and yes it all depends on the person that you get through retentions :>

[dette]

glad that it worked out for you and yes it all depends on the person that you get through retentions :>

Indeed it does.. I got my Touch for only $30 because Sprint sent me a bunch of Q9C's with the dust under the screen problem.. Anyways I ended up getting a free Touch :)
It wasnt even retentions it was just a really really really nice REP

[Bralgar]

I just got off the phone with retentions concerning my mogul...no dice, they wouldn't budge said they cannot exchange for a different phone. I have a lot of issues with mine and explained them all and told her how agrivated this phone was making me and I just wanted a different phone since it was only 5 months old. Long story short they are sending me a refurb mogul, ARG! Oh well if the that mogul turns out to be a dud too I will have to try again. Atleast they are swapping (shipping/exchange) it for free since there are no repair centers near me.

Some of you guys are lucky bastages.

[dette]

I just got off the phone with retentions concerning my mogul...no dice, they wouldn't budge said they cannot exchange for a different phone. I have a lot of issues with mine and explained them all and told her how agrivated this phone was making me and I just wanted a different phone since it was only 5 months old. Long story short they are sending me a refurb mogul, ARG! Oh well if the that mogul turns out to be a dud too I will have to try again. Atleast they are swapping (shipping/exchange) it for free since there are no repair centers near me.

Some of you guys are lucky bastages.

Yes they are lucky!... I havent gotten one.. First I really like my Touch and how small it is.. Second.. I dont think they will do it.. My phone works perfectly.. So for the people who got a swap.. Congratz to you guys :wink:

[caguy83]

yo i talked print down to $150.00 off my phone but they swear that's the lowest they can go. that was my first call, now i have to try again :( i could have sworn i had them, but my only down fall is that i have only been with sprint since last February...

I've only been with them since Jan '08 and got mine free. :16:


I just got off the phone with retentions concerning my mogul...no dice, they wouldn't budge said they cannot exchange for a different phone. I have a lot of issues with mine and explained them all and told her how agrivated this phone was making me and I just wanted a different phone since it was only 5 months old. Long story short they are sending me a refurb mogul, ARG! Oh well if the that mogul turns out to be a dud too I will have to try again. Atleast they are swapping (shipping/exchange) it for free since there are no repair centers near me.

Some of you guys are lucky bastages.

I would say to call in again after you get the new Mogul and tell them you are having the same issues and you want them to replace it with the TP... I mean unless you like the Mogul in which case you can buy my old one. :laughing7: :jk:

[Bralgar]

I would say to call in again after you get the new Mogul and tell them you are having the same issues and you want them to replace it with the TP...

That's what I was thinking, but i just got the confirmation of replacement phone email and it had this in the return section of the email

Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.

No sign of defect? So what if my complaints about the phone don't seem like real problems/defects to them? I have the intermittent usb, sloppy keyboard slide,etc.... but those two alone really piss me off for a phone that I only had for 4 months when the issues surfaced. I cannot see it lasting the length of my contract at this rate. I'll be royally pissed if they try to tell me there is nothing wrong with it, and charge me for it.

[D/\SH]

That's what I was thinking, but i just got the confirmation of replacement phone email and it had this in the return section of the email

Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.

No sign of defect? So what if my complaints about the phone don't seem like real problems/defects to them? I have the intermittent usb, sloppy keyboard slide,etc.... but those two alone really piss me off for a phone that I only had for 4 months when the issues surfaced. I cannot see it lasting the length of my contract at this rate. I'll be royally pissed if they try to tell me there is nothing wrong with it, and charge me for it.

they dont look for defects.... they dont have the time or the man power to do so... they just make sure that the phone is returned to them in fair order and that it at least turns on.

[dette]

Well i got rid of that weird charge on my account.. so now type to see if i can get a TP or TD :)

[ddavis04]

man i give up sprint tripping... i mean am i talking to the wrong department??? retentions doesn't care if i leave service. should i try corporate or what? man somebody jus sale me a freaking touch pro lol

[jsgeezie]

how many phones do you have with sprint.. how long have u been a sprint costumer?

[dette]

I cant even decide if I want a diamond, pro, or just stick with my touch

[D/\SH]

I cant even decide if I want a diamond, pro, or just stick with my touch

follow the words in the first line of your signature and dont look back :>

[dette]

follow the words in the first line of your signature and dont look back :>

:wink: hehe I forgot that was in there

[Bralgar]

! Oh well if the that mogul turns out to be a dud too I will have to try again. Atleast they are swapping (shipping/exchange) it for free since there are no repair centers near me.

Well, i got my replacement mogul yesterday (that was fast, 2 days) and the keyboard is tight on this one. The usb seems to be working also....but a couple of the keys on the keyboard don't work, such as the blue dot key, the W key, Q key, the down arrow.....man is this normal? ;-)

Time to call them again after a few days because I have to send back my sloppy loose mogul first.

[V I P]

Well, first off I called technical support because I had some issues with my Mogul (big surprise) - the USB port on the bottom was "loose" and so sometimes it would charge and sometimes wouldn't. Also when I was trying to sync, sometimes it would get interrupted and I would lose all my contacts -- which is not good. I also had issues with it locking up when people call and completely missing the calls. I told them I typically had to soft reset 5-10 times a day and was tired of it.

Anyway, I verified that the phone was still under warranty (1 year) and told them that I wanted it replaced with a Touch Pro. I also mentioned that I knew that they were doing this with other people. (Thanks Wckediden!)

It really was easier than I am making it sound -- I barely had to even do any convincing. The only reason that it took so long is because they were out of stock. The KEY is getting someone to commit to doing the swap and noting it on your account. They won't just believe "someone said they will do it" unless you have dates you called and there are notes saying it is so.

There are lots of other things I was going to say (i.e. loyal customer, 4 - soon 5 phones on my plan, etc.) but I really ended up not needing to. At the very worst, they may charge you an $18-30 upgrade fee. Be creative. Good luck.

(Oh, and be nice to them, it helps.)

DAMN I just did this and talked on the phone for an hour with everybody....finally to an account manager and she tells me that the pro is setup for a simply everything plan and that I wouldn't be able to keep my plan.....which is amazing ($25 for 4000 min and unlm everything) and would have to pay at least $65 a month. So I guess I will just have to deal with the mogul because I don't think in this case the pro is worth it

[Bralgar]

DAMN I just did this and talked on the phone for an hour with everybody....finally to an account manager and she tells me that the pro is setup for a simply everything plan and that I wouldn't be able to keep my plan.....which is amazing ($25 for 4000 min and unlm everything) and would have to pay at least $65 a month. So I guess I will just have to deal with the mogul because I don't think in this case the pro is worth it

Yea, I think they are cracking down on the swapping or something. I couldn't get them to budge for me either. Doesn't mean I'm going to stop being a pain in the ass until i get my way though :wink:

[caguy83]

Offer to mow their lawn or wash their dog... maybe it will help build up those brownie points. I'm pretty sure I'm all cashed out.

[thug4life2005]

i wish verizon wireless was that gullible all they do is keep giving the same phone they wont ever let u get a new phone. i had over 15 lg chocolates all with the same problem and they would never let me swap it for a new one.

[kaos]

prosint set up for simply everything plan...thats some bs...i have two pros...and dont have simply everything plan......

[D/\SH]

prosint set up for simply everything plan...thats some bs...i have two pros...and dont have simply everything plan......

yeah i got the two pros and 2 diamonds without the everything plan.

[dette]

Are they actually "cracking down" on the phone swapping?

[D/\SH]

Are they actually "cracking down" on the phone swapping?

its not allowed under any circumstance anymore unless you get the same model that you had.

[dette]

its not allowed under any circumstance anymore unless you get the same model that you had.

crap.......... so they wont bend anymore?

[D/\SH]

crap.......... so they wont bend anymore?

nope but just wait a lil bit because i can promise you that in the near future sprint will be placing the touch and the mogul on the retired list in the near future.

[dette]

nope but just wait a lil bit because i can promise you that in the near future sprint will be placing the touch and the mogul on the retired list in the near future.

Well... Shit :(:( I missed my chance by waiting....

[V I P]

yeah i got the two pros and 2 diamonds without the everything plan.

I thought that she might have been bullshitting me.........I think that could possibly be some more fuel.....what do guys think? because she lied to me

She was also telling me that it has to be within 30 days to swap

[D/\SH]

I thought that she might have been bullshitting me.........I think that could possibly be some more fuel.....what do guys think? because she lied to me

She was also telling me that it has to be within 30 days to swap

ummmmm noo not more fuel read what i wrote above they arent doing the exchanges anymore.... :<

[dette]

ummmmm noo not more fuel read what i wrote above they arent doing the exchanges anymore.... :<

Just for clarity.. So.. If I email theres no away to get an exchange? Will there be in future?

[V I P]

ummmmm noo not more fuel read what i wrote above they arent doing the exchanges anymore.... :<

I see that....but I thought maybe if I made the situation as extreme as possible.......even when they discontinue the mogul and touch.....they will still prolly have a bunch of them around for swaps and stuff right? And do you think that they would swap it for the tp after they discontinue it?

[dette]

I see that....but I thought maybe if I made the situation as extreme as possible.......even when they discontinue the mogul and touch.....they will still prolly have a bunch of them around for swaps and stuff right? And do you think that they would swap it for the tp after they discontinue it?

I think we might be outta luck lol

[V I P]

I think we might be outta luck lol

NOOOO we can't give up. I'm going to get it some how

[Bralgar]

NOOOO we can't give up. I'm going to get it some how

That's what I said when i set out to loose my virginity 20 years ago. :common001:

[V I P]

That's what I said when i set out to loose my virginity 20 years ago. :common001:

Keep trying buddy....haha

[dette]

Keep trying buddy....haha

hahahaha

wow


No I think I will hit them up with an email.. if they say no.. then =[

[oracle646]

So I am DYING to get the PRO. I have the Crappy instinct right now. I have even been saving my money as much as I can here and there, I got about a 120$ so far. I am curious since I have not had the instinct very long, And I am not under contract, but in all honesty my instict has been acting up. So do I just call customer service and say this is a crappy phone, list some things that are going wrong, and don't take no for an answer and have them send me a pro, because I don't want to extend my contract. Then just send my instinct back? Help on just and Idea, or maybe at least the right direction I need to go with them when I call.

Thanks guys for your help. It is really appriciated....I have gone to many Smartphone websites, like many people. And in my opinion there is no better site, or owners!


DASH, KAOS guys are the shit.

[D/\SH]

So I am DYING to get the PRO. I have the Crappy instinct right now. I have even been saving my money as much as I can here and there, I got about a 120$ so far. I am curious since I have not had the instinct very long, And I am not under contract, but in all honesty my instict has been acting up. So do I just call customer service and say this is a crappy phone, list some things that are going wrong, and don't take no for an answer and have them send me a pro, because I don't want to extend my contract. Then just send my instinct back? Help on just and Idea, or maybe at least the right direction I need to go with them when I call.

Thanks guys for your help. It is really appriciated....I have gone to many Smartphone websites, like many people. And in my opinion there is no better site, or owners!


DASH, KAOS guys are the shit.


i dont feel like typing out what i did in a different thread for the same post as this that you made so i will let you look at the answer in the other thread :>

[dette]

i dont feel like typing out what i did in a different thread for the same post as this that you made so i will let you look at the answer in the other thread :>

What other thread? Wanna post a link? I am interested

[D/\SH]

whats your question buddy i will answer it in here for you :>

[maslows]

Well, first off I called technical support because I had some issues with my Mogul (big surprise) - the USB port on the bottom was "loose" and so sometimes it would charge and sometimes wouldn't. Also when I was trying to sync, sometimes it would get interrupted and I would lose all my contacts -- which is not good. I also had issues with it locking up when people call and completely missing the calls. I told them I typically had to soft reset 5-10 times a day and was tired of it.

I am having the same exact issues with my Mogul, I have to use my Desktop cradle in order to use activsync, my screen freezes up I soft reset multiple times a day, I am Grandfathers in with the SERO $30 plan with 3 lines, however I am also not eligible for an upgrade on my main account until March of 2010, so this may be my ticket

[D/\SH]

I am having the same exact issues with my Mogul, I have to use my Desktop cradle in order to use activsync, my screen freezes up I soft reset multiple times a day, I am Grandfathers in with the SERO $30 plan with 3 lines, however I am also not eligible for an upgrade on my main account until March of 2010, so this may be my ticket
please read the past couple pages i have said countless times that they arent going to be doing any other upgrades only fair swaps since the privelage was being abused by many and they were loosing more money on the phones than they would if they let the customers complaining go.....

[maslows]

please read the past couple pages i have said countless times that they arent going to be doing any other upgrades only fair swaps since the privelage was being abused by many and they were loosing more money on the phones than they would if they let the customers complaining go.....

Oh my apologies I posted prematurely, well I exchange it for a new Mogul & part with it & my accessories via Ebay & use the profits & pay the remaining balance of the $579

[dette]

Well I had an idea.. I dont know how Sprint's TEP works exactly.. But I know I have it.. (I do know a lot about Sprint but still...).. If I just swapped my Touch for another Touch and then sold the brand new phone on ebay.. then used that money to buy a used Touch Pro and then activated it.. Could I swap that for a new Touch Pro from them? Or would they not let me since I didnt buy it from them? Or would they even know I guess is my question.. My guess would be that they would not really know the difference?

[Bralgar]

Well I had an idea.. I dont know how Sprint's TEP works exactly.. But I know I have it.. (I do know a lot about Sprint but still...).. If I just swapped my Touch for another Touch and then sold the brand new phone on ebay.. then used that money to buy a used Touch Pro and then activated it.. Could I swap that for a new Touch Pro from them? Or would they not let me since I didnt buy it from them? Or would they even know I guess is my question.. My guess would be that they would not really know the difference?

How many phones do you have on your account? Check with sprint to see if any are elgible for upgrade. I had one CSR tell me my daughters phone was elgible for the $150 upgrade, and she could apply it to my line to get a pro (this is when i was calling about my mogul issues). I don't know how this is possible since my daughters phone/line has only been active for 5 months but i wasn't going to argue. I still haven't taken that offer, they are sending me another mogul since the first refurb the sent me last week had a partially non functional keyboard.

[wcked]

How many phones do you have on your account? Check with sprint to see if any are elgible for upgrade. I had one CSR tell me my daughters phone was elgible for the $150 upgrade, and she could apply it to my line to get a pro (this is when i was calling about my mogul issues). I don't know how this is possible since my daughters phone/line has only been active for 5 months but i wasn't going to argue. I still haven't taken that offer, they are sending me another mogul since the first refurb the sent me last week had a partially non functional keyboard.


is that 150.00 dollars upgrade includes the 2 year agreement????

[Bralgar]

is that 150.00 dollars upgrade includes the 2 year agreement????
Yes, I would assume so. But since i'm only 5 months in(this time around after re-upping), it doesn't seem too big of a deal to me. But my daughter's line is a third add on for my account so it is probably treated separate as far as the contract is concerned. I don't think it would extend all of my phones......you know, I'm really not sure how they do that.

[dette]

How many phones do you have on your account? Check with sprint to see if any are elgible for upgrade. I had one CSR tell me my daughters phone was elgible for the $150 upgrade, and she could apply it to my line to get a pro (this is when i was calling about my mogul issues). I don't know how this is possible since my daughters phone/line has only been active for 5 months but i wasn't going to argue. I still haven't taken that offer, they are sending me another mogul since the first refurb the sent me last week had a partially non functional keyboard.

Tried that route too... I have 4 lines actually.. I have been with Sprint for 7 years as well

One of my lines has an upgrade (has not been upgraded for 2 years) and then they never mentioned applying the credit towards a Touch Pro.. They said maybe I could activate it on that line and then switch it.. But then they informed me I wouldnt get the rebate so I said screw that.. But can I apply the discount to my line instead?
...If I get a new Touch I am not messing with any refurbs..
But yeah.. I could get a new Touch.. Sell it.. Apply the credit on the upgrade to my line and buy a TP :)

--------- New Post Merged on 23/11/2008 at 11:43:21 --------

Yes, I would assume so. But since i'm only 5 months in, it doesn't seem too big of a deal to me. But my daughter's line is a third add on for my account so it is probably treated separate as far as the contract is concerned. I don't think it would extend all of my phones......you know, I'm really not sure how they do that.

Yes its a 150 if its 2 years.. no it will not extend all your lines just that one and yes its treated separately because again it will not extend all phone lines just the one you upgrade on :)

[Bralgar]

One of my lines has an upgrade (has not been upgraded for 2 years) and then they never mentioned applying the credit towards a Touch Pro.. They said maybe I could activate it on that line and then switch it.. But then they informed me I wouldnt get the rebate so I said screw that.. But can I apply the discount to my line instead?

First off, you should get the rebate and the $150 credit on your line that hasn't been upgraded. I did that to get my mogul when they were on sale for $199... not to mention sprint had also sent me a coupon in the mail for $50 off any phone at that time since my contract was ending so I got it for $149.99

Another option is to add ANOTHER line to your account, if you don't mind an additional 9.99 monthly charge on your account and have your # moved over to it(and features) and then you would have a back up line i suppose. This was another thing that the same CSR tried to talk me into when I was trying for the touch pro swap. Had to give her credit, she was trying to help me out in the only way she was allowed. But that is when i found out they were no longer doing the pro swap.

[dette]

First off, you should get the rebate and the $150 credit on your line that hasn't been upgraded. I did that to get my mogul when they were on sale for $199... not to mention sprint had also sent me a coupon in the mail for $50 off any phone at that time since my contract was ending so I got it for $149.99

Another option is to add ANOTHER line to your account, if you don't mind an additional 9.99 monthly charge on your account and have your # moved over to it(and features) and then you would have a back up line i suppose. This was another thing that the same CSR tried to talk me into when I was trying for the touch pro swap. Had to give her credit, she was trying to help me out in the only way she was allowed. But that is when i found out they were no longer doing the pro swap.

I would rather not pay another 9.99 a month lol... I like my idea :) Get the discount on MY line instead of my other line... and then sell my Touch for the Touch Pro :)

[tehdefiant1]

Hopefully my plan to get a TP works. Mines is sort of wierd..

I got a call from Sprint right after I posted a thread on Wckediden. It was a rep asking if I was satisfied with my all around service. I made something up and said that my phone had been dropping calls since I upgraded. I don't know if I just got special treatment...but what happen was:

She transferred. I told the tech that my Touch had been dropping calls everywhere but I didn't care until it dropped a business call. She said she would send out another Touch to me. I took Dash's advice and pressed for a new phone. The tech agreed. THEN I asked nicely that since im going to get a NEW phone anyways if I could get the "upgraded version". She placed me on hold and said, "Sure, you just have to pay the overnight shipping of $14." I was like HELLS YEAH!! Then I acted stupid and asked if it was the keyboarded version (I mentioned that I didn't like texting on Touch).....

She said, "I am sorry sir, I would be more than happy to but the Touch Pro is currently out of stock (mother-f^$#%ing arrgg!!). I do have the Touch Diamond prepared to ship to you, is that ok?"

I was soo dissapointed but I didn't want to rock the boat anymore and lose an oppertunity (even if she left notes, like dash said, other reps wont swap for shit!). Now I have a TD and a spare Touch. The TD is very nice, but the TP is nicer. I plan to call Sprint back and tell them I still do not like the texting on the TD and if I could swap into a TP that I originally asked for. Even if it doesn't work out, I think I still did good. Wish me luck!

Some stats; I'm abusing SERO $30 and extended my contract last August for another 2 years unti 2010 (that would total 4 years.) I don't know if thats a factor.

[dette]

Hopefully my plan to get a TP works. Mines is sort of wierd..

I got a call from Sprint right after I posted a thread on Wckediden. It was a rep asking if I was satisfied with my all around service. I made something up and said that my phone had been dropping calls since I upgraded. I don't know if I just got special treatment...but what happen was:

She transferred. I told the tech that my Touch had been dropping calls everywhere but I didn't care until it dropped a business call. She said she would send out another Touch to me. I took Dash's advice and pressed for a new phone. The tech agreed. THEN I asked nicely that since im going to get a NEW phone anyways if I could get the "upgraded version". She placed me on hold and said, "Sure, you just have to pay the overnight shipping of $14." I was like HELLS YEAH!! Then I acted stupid and asked if it was the keyboarded version (I mentioned that I didn't like texting on Touch).....

She said, "I am sorry sir, I would be more than happy to but the Touch Pro is currently out of stock (mother-f^$#%ing arrgg!!). I do have the Touch Diamond prepared to ship to you, is that ok?"

I was soo dissapointed but I didn't want to rock the boat anymore and lose an oppertunity (even if she left notes, like dash said, other reps wont swap for shit!). Now I have a TD and a spare Touch. The TD is very nice, but the TP is nicer. I plan to call Sprint back and tell them I still do not like the texting on the TD and if I could swap into a TP that I originally asked for. Even if it doesn't work out, I think I still did good. Wish me luck!

Some stats; I'm abusing SERO $30 and extended my contract last August for another 2 years unti 2010 (that would total 4 years.) I don't know if thats a factor.

Nice job :)
It does help if you have been with them for awhile I think..
But not a whole lot apparently haha

[jsgeezie]

I am literally onthe phone with springt now and it took me 2 minutes to get a free touch Pro it's going to be in my hands in 10 business days.. i was nice i didnt even say too much just said ive had the mogul for a while and had to swap it out a few times and that i really dont wanna leave and i have four lines and all that... and i small talked about the snow and he was laughing and all dat.. so within 2 minutes he shipping me out my free touch pro.. but ive been with them since the i 1000 was hot.. like 10 years tho.. but it's all worth it.. it was truly easy.. i appreciate all you guyses help foreal..

[D/\SH]

Hopefully my plan to get a TP works. Mines is sort of wierd..

I got a call from Sprint right after I posted a thread on Wckediden. It was a rep asking if I was satisfied with my all around service. I made something up and said that my phone had been dropping calls since I upgraded. I don't know if I just got special treatment...but what happen was:

She transferred. I told the tech that my Touch had been dropping calls everywhere but I didn't care until it dropped a business call. She said she would send out another Touch to me. I took Dash's advice and pressed for a new phone. The tech agreed. THEN I asked nicely that since im going to get a NEW phone anyways if I could get the "upgraded version". She placed me on hold and said, "Sure, you just have to pay the overnight shipping of $14." I was like HELLS YEAH!! Then I acted stupid and asked if it was the keyboarded version (I mentioned that I didn't like texting on Touch).....

She said, "I am sorry sir, I would be more than happy to but the Touch Pro is currently out of stock (mother-f^$#%ing arrgg!!). I do have the Touch Diamond prepared to ship to you, is that ok?"

I was soo dissapointed but I didn't want to rock the boat anymore and lose an oppertunity (even if she left notes, like dash said, other reps wont swap for shit!). Now I have a TD and a spare Touch. The TD is very nice, but the TP is nicer. I plan to call Sprint back and tell them I still do not like the texting on the TD and if I could swap into a TP that I originally asked for. Even if it doesn't work out, I think I still did good. Wish me luck!

Some stats; I'm abusing SERO $30 and extended my contract last August for another 2 years unti 2010 (that would total 4 years.) I don't know if thats a factor.

hahahahah congrats and just got the word from my boss that the touch and the mogul are officially on the retired list so let the upgrades begain!!!!!!

I am literally onthe phone with springt now and it took me 2 minutes to get a free touch Pro it's going to be in my hands in 10 business days.. i was nice i didnt even say too much just said ive had the mogul for a while and had to swap it out a few times and that i really dont wanna leave and i have four lines and all that... and i small talked about the snow and he was laughing and all dat.. so within 2 minutes he shipping me out my free touch pro.. but ive been with them since the i 1000 was hot.. like 10 years tho.. but it's all worth it.. it was truly easy.. i appreciate all you guyses help foreal..

very nice i looked in our system and the phones will be back in stock for telesales in 4 days so expect sooner than what they told you

[dette]

hahahahah congrats and just got the word from my boss that the touch and the mogul are officially on the retired list so let the upgrades begain!!!!!!



very nice i looked in our system and the phones will be back in stock for telesales in 4 days so expect sooner than what they told you

YAYAYAYA! SWEET I AM EMAILING THEM NOW haha

[D/\SH]

YAYAYAYA! SWEET I AM EMAILING THEM NOW haha

let us know how it works for you and watch out for ppcgeeks since they dont take of this process nicely lmfao.

[dette]

let us know how it works for you and watch out for ppcgeeks since they dont take of this process nicely lmfao.

Haha ok will do.. I am really debating what to put in the email though.. Any suggestions on stuff to say? I have a pretty good idea.. I just wanna do it right lol

So far I am putting that I have had 8 phones (They like sending me bad phones =\) and that I am having problems with my phone now and I was wondering they could swap it for the touch pro and that I have having call answering problems and texting problems and freezing problems
idk what else to put haha

[D/\SH]

Haha ok will do.. I am really debating what to put in the email though.. Any suggestions on stuff to say? I have a pretty good idea.. I just wanna do it right lol

So far I am putting that I have had 8 phones (They like sending me bad phones =\) and that I am having problems with my phone now and I was wondering they could swap it for the touch pro and that I have having call answering problems and texting problems and freezing problems
idk what else to put haha

also state that you feel the way you have been treated isnt how a company should treat their customers. say if i was with any other provider after 9 phones they would have offered me a swap for something different since i had to go through all the time of waiting for the new phones, being on the phone, travelling and that your jsut sick of it...... just play the biggest guilt trip that you can :>

[dette]

also state that you feel the way you have been treated isnt how a company should treat their customers. say if i was with any other provider after 9 phones they would have offered me a swap for something different since i had to go through all the time of waiting for the new phones, being on the phone, travelling and that your jsut sick of it...... just play the biggest guilt trip that you can :>

Ah haha alright thanks... They did swap my Q9c for a mogul and then touch but even so :)

[tehdefiant1]

mannn this morning was crazy. i was on the line with sprint for almost 2 hours this morning. they would just not budge. i told them that i asked for a TP since the beginning and they said that since the td and tp are diff phones that they could not process a swap.

i spoke to 3 moronic reps, 1 head moron (supervisor) and 1 retentions (she was a real d!ck!). she kept on saying that the best they could offer me is the new customer price (like $300 then 100 back in rebate or some crap) and to send back the td and get reimbursted my shipping back (14$). she kept on avoiding my points and repeated the same shit over and over again. i told them that was not fair. that i should be given a tp like i wanted and to take back the td EVEN.

in the end, the rep spoke to a second retentions (supposedly) and said that the person who offered me the td in the first place would be emailed and contact me back by wednesday to resolve this.


I don't know what to do next!! I told them that if i dont get a call back by wednesday that I will be calling back wanting my goddamn pro LOl.... I think I should take this up with ecare or you think I should retry calling back wed?

[D/\SH]

mannn this morning was crazy. i was on the line with sprint for almost 2 hours this morning. they would just not budge. i told them that i asked for a TP since the beginning and they said that since the td and tp are diff phones that they could not process a swap.

i spoke to 3 moronic reps, 1 head moron (supervisor) and 1 retentions (she was a real d!ck!). she kept on saying that the best they could offer me is the new customer price (like $300 then 100 back in rebate or some crap) and to send back the td and get reimbursted my shipping back (14$). she kept on avoiding my points and repeated the same shit over and over again. i told them that was not fair. that i should be given a tp like i wanted and to take back the td EVEN.

in the end, the rep spoke to a second retentions (supposedly) and said that the person who offered me the td in the first place would be emailed and contact me back by wednesday to resolve this.


I don't know what to do next!! I told them that if i dont get a call back by wednesday that I will be calling back wanting my goddamn pro LOl.... I think I should take this up with ecare or you think I should retry calling back wed?


wait for the reply from the one person and than if that doesnt come by mid-day call them back and talk to retentions or escalated and at that point all you have to do is tell them what you were told today and by the other rep you are waiting on.

[dette]

mannn this morning was crazy. i was on the line with sprint for almost 2 hours this morning. they would just not budge. i told them that i asked for a TP since the beginning and they said that since the td and tp are diff phones that they could not process a swap.

i spoke to 3 moronic reps, 1 head moron (supervisor) and 1 retentions (she was a real d!ck!). she kept on saying that the best they could offer me is the new customer price (like $300 then 100 back in rebate or some crap) and to send back the td and get reimbursted my shipping back (14$). she kept on avoiding my points and repeated the same shit over and over again. i told them that was not fair. that i should be given a tp like i wanted and to take back the td EVEN.

in the end, the rep spoke to a second retentions (supposedly) and said that the person who offered me the td in the first place would be emailed and contact me back by wednesday to resolve this.


I don't know what to do next!! I told them that if i dont get a call back by wednesday that I will be calling back wanting my goddamn pro LOl.... I think I should take this up with ecare or you think I should retry calling back wed?

I think you should call back if you do NOT get a call back.. Wait a little bit.. Cool down... I think it will be easier if you wait a couple days and see if they call back if they dont then just call

[tehdefiant1]

I guess. I'll tell you guys what happens, if anything does.

[dette]

I guess. I'll tell you guys what happens, if anything does.

yeah man do... im just debating if I wanna give up my touch lol

[jsgeezie]

u better give that touch up for the pro... lol

[dette]

u better give that touch up for the pro... lol

Haha why do you say so?

[whogivsafuq]

man i want a pro. congrats to all the peeps that got a pro. maybe i should try my luck. been with sprint for almost 4 years. have 4 lines. but i havent renew my contract. i wonder if they would give me a pro for free.

[dette]

man i want a pro. congrats to all the peeps that got a pro. maybe i should try my luck. been with sprint for almost 4 years. have 4 lines. but i havent renew my contract. i wonder if they would give me a pro for free.

Never hurt to try bro :wink:

[tehdefiant1]

the way i got a td i got to keep my vogue. ill probably use it, i guess, as a back up or activate it on another sero lines of mines.

tomm is the big day.. if i this fails ill b ok with the td. i just hope i get a hell-of a deal or an even trade. im not paying anything over $100.
anybody have any advise on what i should do/say? my problem was posted a bit earlier in this thread.

[V I P]

man i want a pro. congrats to all the peeps that got a pro. maybe i should try my luck. been with sprint for almost 4 years. have 4 lines. but i havent renew my contract. i wonder if they would give me a pro for free.

You would have to be really persuasive and get to retentions.....it is based on revenue....if you have four lines and bring in a lot of money for them....and threaten to leave when ur contract is up, u might have some luck.....but u really need to explain why the mogul isn't doing what it is supposed to....due to factory defects or something

[tehdefiant1]

wait no, im going to call after TP's are back in stock on sprint.com ..i have a million notes on my account that it shouldnt be no problem to pick up again where i left off.

[dette]

wait no, im going to call after TP's are back in stock on sprint.com ..i have a million notes on my account that it shouldnt be no problem to pick up again where i left off.

How did you get your TD without swapping your Touch?

Yeah I have like 493204580923 notes on my account I bet

[D/\SH]

How did you get your TD without swapping your Touch?

Yeah I have like 493204580923 notes on my account I bet

hahahhahahaha thats quite a few notes there brudda man

[dette]

hahahhahahaha thats quite a few notes there brudda man

I know.. I usually have them note just about everything incase I need to call back.. I exaggerate just a little hahahaha

--------- New Post Merged on 26/11/2008 at 04:29:53 --------

By the way.. I just emailed Sprint.. I used up all the possible space I could hahaha

Ok heres what I said incase it works and others need the info =]

Hi, I was wondering if it was possible to get a swap for the HTC Touch Pro phone because I am having a lot of issues with my HTC Touch such as freezing while trying to answer calls, text message lagging and screen becoming unresponsive while typing to the point where I have to restart my phone to make it work again, Random freezes while running nothing at all, Have to restart multi times a day for it to work correctly, The worst is the freezing while trying to answer calls especially if it is a work related call.
I also had these problems with my Mogul that I had before this, and before that I had 6 Q9c's and they ALL had problems plus having dust inside them and I took them to a repair center and the tech said to replace them because the dust will get inside and mess up the hardware to the point where it will totally break the phone so I havent gotten a working phone and I have just dealt with this because I didnt wanna go threw the trouble of exchanging yet again but now it is to the point where I need a new phone and I was wanting the HTC Touch Pro because it has a hardware keyboard so I shouldnt have all these freezes while texting so much.
Thank you.

--------- New Post Merged on 26/11/2008 at 02:35:08 --------

Oh boo!!!!


Thank you for contacting Sprint. I am happy to assist you regarding the
phone.

We replace the phone under 30 day warranty. The phone on line #4948 was
activated as of July 11, 2008. So is not under 30 days of activation,
therefore it is not possible for us to replace the phone.

As you are facing problems with your current handset, you can visit at
your nearest Sprint Repair Center. Our store representative will assist
you to rectify the problem.

To locate a Sprint store near you, please visit sprintstorelocator.com.

Further, we at Sprint offer great rebates for the existing customers
depending upon the handset life on the account. I really understand the
situation and would be glad to clarify the procedure under which we
offer Handset Upgrade Rebates.

If the current PCS Phone on the account is active from more than 22
months, account is eligible for $150.00 rebate. If the phone is active
on the account from more than 12 months but less than 22 months, we
offer $75.00 rebate.

The PCS phone Sprint HTC Touch not eligible for the $75.00 rebate as of
now. In April 2009, this phone will become eligible for the $75.00
rebate against the purchase of a new phone.

If you want you have the Sprint HTC Touch Pro, you will be required to
pay the full amount. You can view all the phones offered by us at
www.sprint.com, Just click on the hyperlink "View All Phones"

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Banks K.
Sprint

Stupid Sprint rep! That is depressing

[tehdefiant1]

How did you get your TD without swapping your Touch?

Yeah I have like 493204580923 notes on my account I bet


I went to a sprint store to try and get a newer vogue (mines is scratched up on the sides) and told them that my phone has always been dropping calls. They turned me away by saying they "fixed" the problem. I never returned. Then maybe a week or so ago I got a courtesy call from sprint (arent i lucky?) asking if i was enjoying service or if I had any problems. What happen was basically in this order:

Dropping calls, horrible store service, rep/tech/retentions/whomever it was apologized, "can I get a new phone and not a refurb?", "can i have the updated version of the touch?", only paid overnight shipping of $12/14.

And now I have a TD and a spare Vogue. It just sucks that they were out of stock of TPs (and I think they still are). I will give getting a TP another try and see what happens once they are back.

Oh and btw, I have TEP on my plan. I'm guessing it helps if you have complete insurance.

[dette]

I went to a sprint store to try and get a newer vogue (mines is scratched up on the sides) and told them that my phone has always been dropping calls. They turned me away by saying they "fixed" the problem. I never returned. Then maybe a week or so ago I got a courtesy call from sprint (arent i lucky?) asking if i was enjoying service or if I had any problems. What happen was basically in this order:

Dropping calls, horrible store service, rep/tech/retentions/whomever it was apologized, "can I get a new phone and not a refurb?", "can i have the updated version of the touch?"....

And now I have a TD and a spare Vogue. It just sucks that they were out of stock of TPs (and I think they still are). I will give getting a TP another try and see what happens once they are back.

Lucky you haha.. I emailed Sprint and then just flat out say your screwed and that I cant get a TP for my Touch.. I replied by saying I have TEP and I dont want a new Touch and get more problems

[dette]

THIS IS A BUMP! SO PEOPLE WILL READ IT :)

Ok Sprint wont budge for me =\
Anyone got any other ideas? I emailed him and the rep said the most I can do is call Asurion and get a refurbished Touch and I was like thinking why would I want that? EVER?

So I am not sure what to do.. Should I email again? And complain more? Or contact retentions or tell them more stuff is going on or what?

=\ Im really tired of NOT having a keyboard

[D/\SH]

THIS IS A BUMP! SO PEOPLE WILL READ IT :)

Ok Sprint wont budge for me =\
Anyone got any other ideas? I emailed him and the rep said the most I can do is call Asurion and get a refurbished Touch and I was like thinking why would I want that? EVER?

So I am not sure what to do.. Should I email again? And complain more? Or contact retentions or tell them more stuff is going on or what?

=\ Im really tired of NOT having a keyboard

damn i dont know why they arent budging for you.... if you wasnt i will write up something for you....... send me a pm tomorrow afternoon and ill do it while im at work..... i have never been turned down.

[dette]

damn i dont know why they arent budging for you.... if you wasnt i will write up something for you....... send me a pm tomorrow afternoon and ill do it while im at work..... i have never been turned down.

Sweet man thanks!!.. Ok cool
Yeah I sent this one dude like 5 emails asking about all I could.. All he said was refurb or wait for your contract or buy full price.. Which I am not doing lol

But I will PM you tomorrow around 1:00 PM? What exactly are you planning on doing?

[D/\SH]

Sweet man thanks!!.. Ok cool
Yeah I sent this one dude like 5 emails asking about all I could.. All he said was refurb or wait for your contract or buy full price.. Which I am not doing lol

But I will PM you tomorrow around 1:00 PM? What exactly are you planning on doing?

type up a nice long letter :> have they ever messed your bill up? if so how often do they? trust me i know the key words to say since i work for sprint :>

[dette]

type up a nice long letter :> have they ever messed your bill up? if so how often do they? trust me i know the key words to say since i work for sprint :>

Yep they have :)

They charge me every month about 3 bucks for a game on a phone that is my mom's on our plan.. she doesnt even know how to download a game.. and the game is NOT on her phone but we pay for it.. its been happening for like months... its racking up lol
finally i got the game charge off by going into the content manager on her phone and it said we payed for it but we didnt and we have told them but yeah.. so thats a mistake because we didnt do it.. its a huge one... but lets see.. they have messed up a LOT of times but usually i just call and they take it off.. like there was a data charge for 70 bucks on a line that had unlimited data and the lady told me i would be fine using data the day i took the plan off (before i took it off) and then i got charged...
oh and i have had 6 bad Moto Q's all with dust inside that the tech said to even swap out because it will mess up the processor if it gets deep inside.. before they gave me my Touch because of it...
Umm... They took picture mail off my account without asking me once.. (We got them to take my data bill in half.. and they said I would not loose features but instead they took off TV, Pic mail, and Music store without telling me)
yeah they have messed up.. I could probably find more lol

[D/\SH]

Yep they have :)

They charge me every month about 3 bucks for a game on a phone that is my mom's on our plan.. she doesnt even know how to download a game.. and the game is NOT on her phone but we pay for it.. its been happening for like months... its racking up lol
finally i got the game charge off by going into the content manager on her phone and it said we payed for it but we didnt and we have told them but yeah.. so thats a mistake because we didnt do it.. its a huge one... but lets see.. they have messed up a LOT of times but usually i just call and they take it off.. like there was a data charge for 70 bucks on a line that had unlimited data and the lady told me i would be fine using data the day i took the plan off (before i took it off) and then i got charged...
oh and i have had 6 bad Moto Q's all with dust inside that the tech said to even swap out because it will mess up the processor if it gets deep inside.. before they gave me my Touch because of it...
Umm... They took picture mail off my account without asking me once.. (We got them to take my data bill in half.. and they said I would not loose features but instead they took off TV, Pic mail, and Music store without telling me)
yeah they have messed up.. I could probably find more lol

cool i could def live with this :> when you send me that reminder can you please copy and paste this into that pm to keep my mind fresh :> and i got a trick to get by the word limits on the email :>

[dette]

cool i could def live with this :> when you send me that reminder can you please copy and paste this into that pm to keep my mind fresh :> and i got a trick to get by the word limits on the email :>

Sure thing bro..
Thanks a bunch for doing this!! I really appreciate it :D.. Just made my night haha

Ok but I will paste that

Yeah I had that word limit problem.. I got pissed because I had a lot more to write lol then it cut me off

[D/\SH]

Sure thing bro..
Thanks a bunch for doing this!! I really appreciate it :D.. Just made my night haha

Ok but I will paste that

Yeah I had that word limit problem.. I got pissed because I had a lot more to write lol then it cut me off

hahahah i know you cant truly explain your problem before your cut off......... i got my way around it and love it :>

[dette]

hahahah i know you cant truly explain your problem before your cut off......... i got my way around it and love it :>

Well if you can help me get a free TP I would be very very very very very much happy and greatful =]! lol

[D/\SH]

Well if you can help me get a free TP I would be very very very very very much happy and greatful =]! lol

hahahhahaha we will try out best to get you hooked up my man :>

[dette]

hahahhahaha we will try out best to get you hooked up my man :>

Oh yes we will :rastamanno:

[acid11]

I read all of the pages and is it true that the htc touch pro can use up to a 32gb sdhc card that is grate if it is true I hope it is.:smilese::smilese:

[dette]

I read all of the pages and is it true that the htc touch pro can use up to a 32gb sdhc card that is grate if it is true I hope it is.:smilese::smilese:

Yessir it is true :)

[oracle646]

You know whats funny after I was reading back through all of these. I can tell you it is all who you get on the line (In retentions Dept.) Because I had to call in 4 times and state my cause over and over again. The first three were saying just what everyone else was getting told.

After I got the fourth rep, I got a young gal, and I kind of hit on her (Now I know it sounds dumb, but when someone likes you more, and you arn't just another dick customer, and you treat them with respect, and say I know this isn't your fault but I am so frustrated (with whatever this situation is), then they are WAY more willing to do things for you.) Anyways, kind of hit on her or whatever you want to call it, played it cool, asked her where the calling center was out of that she was at, and after a short talk on that, I said hey listen what can you really do for me?

She said well the TP is still back ordered, and then she said BUT......RIGHT then I interrupted her and was like she is willing to do it! So I jumped on it and said you know what if you can tell me I will be getting something diff. from what I have now, and all I have to do is wait a week or two even, then I am willing to wait. She said ok, and ran the order through. I didn't even have to pay for shipping.

So play it cool, and be respective to the REP. and don't give up on the first try either..

Good luck peeps.....(man I feel dirty) hahah! BUT I LOVE IT!

[D/\SH]

You know whats funny after I was reading back through all of these. I can tell you it is all who you get on the line (In retentions Dept.) Because I had to call in 4 times and state my cause over and over again. The first three were saying just what everyone else was getting told.

After I got the fourth rep, I got a young gal, and I kind of hit on her (Now I know it sounds dumb, but when someone likes you more, and you arn't just another dick customer, and you treat them with respect, and say I know this isn't your fault but I am so frustrated (with whatever this situation is), then they are WAY more willing to do things for you.) Anyways, kind of hit on her or whatever you want to call it, played it cool, asked her where the calling center was out of that she was at, and after a short talk on that, I said hey listen what can you really do for me?

She said well the TP is still back ordered, and then she said BUT......RIGHT then I interrupted her and was like she is willing to do it! So I jumped on it and said you know what if you can tell me I will be getting something diff. from what I have now, and all I have to do is wait a week or two even, then I am willing to wait. She said ok, and ran the order through. I didn't even have to pay for shipping.

So play it cool, and be respective to the REP. and don't give up on the first try either..

Good luck peeps.....(man I feel dirty) hahah! BUT I LOVE IT!

congrats and enjoy your new phone..... you play it cool but with some people force works trust me i had to go through it.

[oracle646]

O I believe you. You know best. But man I am just waiting still. Called tonight and the guy said between wend. and sat. BOO~!

O and thanks for thanking me. Only the second time. Mucho great full!

[D/\SH]

O I believe you. You know best. But man I am just waiting still. Called tonight and the guy said between wend. and sat. BOO~!

O and thanks for thanking me. Only the second time. Mucho great full!

hahahah no problem bro i love to hear success stories since some dont even tell us what happened........

[jsgeezie]

my touch pro is arriving later on this day :roooox::roooox::alcohol:.. but my homie called retention a few times and they weren't budging and he has the mogul and what basically got them to budge was the last time he calculated how much money they would have been loosing if he left when it pertained to the cost of ending his service. it was like 1500 compared to 200 or something like that... lol.. they started to talk after that... YA DIG.. THEY WANT THAT MONEY!!!!! lol :Laie_41mini:

[dette]

my touch pro is arriving later on this day :roooox::roooox::alcohol:.. but my homie called retention a few times and they weren't budging and he has the mogul and what basically got them to budge was the last time he calculated how much money they would have been loosing if he left when it pertained to the cost of ending his service. it was like 1500 compared to 200 or something like that... lol.. they started to talk after that... YA DIG.. THEY WANT THAT MONEY!!!!! lol :Laie_41mini:

best I got so far is $149.99 for the Pro... Screw that.. I WANT IT FREE!!! lol :08:

[ddavis04]

finally got my touch pro for free today!!! now i got to trick it out.... what's the best rd. to take on pimping out the pro?

[D/\SH]

finally got my touch pro for free today!!! now i got to trick it out.... what's the best rd. to take on pimping out the pro?

custom rom at first than do a search for touch pro* essentials and you will find some of what you are looking for.... be original and make it your own since everyone has a different style to modding based on their uses.

[Mistergabe]

yeah i called retentions as well and they werent budging for me, i have had so many freex=zing and locking up problems for my touchits ridiculous, i am currently about to be on my 4th touch if they send me a new one. i explained everything wrong with it including some of the coorporate service that was terrible when i went. they erased all my contacts and i am experiencing more problems since they took in in the back. good thing is that i talked to a rep in advanced tech support and she noted my account for a swap device, me and her talked about the pro, and in the notes it says keyboarded device. and her manager was supposd to call back to finalize the swap cuz at the time the stores were closed, never got the call back and i still have no new tp or new phone. any solutions to my problem because i would really love to get a tp free of charge or atleast a heck of a deal

[dette]

Finally I am getting a Touch Pro when they come back in stock! Which is taking FOREVER apparently.. ???? (weeks? wtf)
ok anyways

I havent been on the Forum much.. If you must you can read my long winded but ironically short winded in comparison to what really happend about what happened to my computer and not having a working OS for a couple days..

[Mistergabe]

are they charging you for it? and i was told that they cant give it for free anymore becuz theyre not allowed to do equipment credits

[D/\SH]

are they charging you for it? and i was told that they cant give it for free anymore becuz theyre not allowed to do equipment credits

he got his for 75 bucks and got to keep his vogue.... not a bad deal and they do give discounts below the 2 year price even though they say that they dont.

[too758]

hey. so i didn't want to do any talking with retentions or anything like that. is there a way that i can mess up my phone so i can use the insurance to try and upgrade or so i can take it to a sprint store and they not be able to fix it? i did something like that before where i got my bluetooth light to stay on and it wouldn't turn off and they couldn't do anything about it either. anybody know if there is something like that i can try?

[TaylorSPJ]

hey. so i didn't want to do any talking with retentions or anything like that. is there a way that i can mess up my phone so i can use the insurance to try and upgrade or so i can take it to a sprint store and they not be able to fix it? i did something like that before where i got my bluetooth light to stay on and it wouldn't turn off and they couldn't do anything about it either. anybody know if there is something like that i can try?
umm if you do anything b sure to flash everything back to stock cause if you don't and take it in with a custom rom your screwed, and they probably will only upgrade you to the touch anyways with the pro being backordered an all...

[too758]

umm if you do anything b sure to flash everything back to stock cause if you don't and take it in with a custom rom your screwed, and they probably will only upgrade you to the touch anyways with the pro being backordered an all...

yeah thats what i did the first time. messed it up then flashed the stock rom again and took it to the store. they gave me a brand new mogul. i just don't know how to do something like that again. everything i try i can undo with a hard or soft reset. i just need to know if there is something known that i can try to do or if i should just keep playing around till i break something.

[1mrlcb]

yeah thats what i did the first time. messed it up then flashed the stock rom again and took it to the store. they gave me a brand new mogul. i just don't know how to do something like that again. everything i try i can undo with a hard or soft reset. i just need to know if there is something known that i can try to do or if i should just keep playing around till i break something.

I suggest you just call up sprint give them known issues and crap and tell them you dont want this device because all of them you get are deffected and this has been said alot in earlier post

[too758]

I suggest you just call up sprint give them known issues and crap and tell them you dont want this device because all of them you get are deffected and this has been said alot in earlier post

yeah i read the posts. i just wanted to know if anybody else found a more mechanical way of doing this rather than luck with a sprint rep. i'm open to PM's with suggestions of stuff to try. Thanks.

--------- New Post Merged on 20/12/2008 at 09:16:37 --------

yeah i read the posts. i just wanted to know if anybody else found a more mechanical way of doing this rather than luck with a sprint rep. i'm open to PM's with suggestions of stuff to try. Thanks.

so I got this from ppcgeeks but they tried taking the battery out and then 2-3 seconds in the microwave. said that it frys the phone. I think i will try this out tomorrow or monday or something and see if i can get them to upgrade me to the touch pro.

[D/\SH]

yeah i read the posts. i just wanted to know if anybody else found a more mechanical way of doing this rather than luck with a sprint rep. i'm open to PM's with suggestions of stuff to try. Thanks.

--------- New Post Merged on 20/12/2008 at 09:16:37 --------



so I got this from ppcgeeks but they tried taking the battery out and then 2-3 seconds in the microwave. said that it frys the phone. I think i will try this out tomorrow or monday or something and see if i can get them to upgrade me to the touch pro.

why do it beofre you get an answer..... you could fry your phone and then they can tell you no.... than your screwed.

[too758]

why do it beofre you get an answer..... you could fry your phone and then they can tell you no.... than your screwed.

i heard good news from them. About 3-4 people tried it and they said it worked out ok and that sprint took the phone back and got them a new one. they said just to make sure that its not longer than 2-3 seconds. i don't think i have privileges to post links but i have to webpage still up if anybody needed reference to it.